Privacy Policy

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data means any data by which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Salind UG (limited liability), Auf der Fuhr 3, 51570 Windeck, Germany. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 The controller has appointed a data protection officer, who can be contacted as follows:

2.1 When you use our website for informational purposes only — i.e. if you do not register or otherwise provide us with information — we only collect the data that your browser transmits to our server (so-called server log files). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

• Our visited website
• Date and time at the moment of access
• Amount of data sent in bytes
• Source/reference from which you accessed the page
• Browser used
• Operating system used
• IP address used (where applicable, in anonymized form)

Processing is carried out pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used in any other way. However, we reserve the right to subsequently review the server log files should there be concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser line.

To make visiting our website attractive and to enable the use of certain functions, we use cookies — small text files stored on your device. Some of these cookies are automatically deleted after the browser is closed (so-called session cookies), while others remain on your device for longer and enable the storage of page settings (so-called persistent cookies). In the latter case, you can find the storage period in the overview of your web browser's cookie settings.

If personal data is also processed by individual cookies used by us, processing is carried out pursuant to Art. 6(1)(b) GDPR either for the performance of the contract, pursuant to Art. 6(1)(a) GDPR in the event that consent has been given, or pursuant to Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.

Trusted Shops

For review reminders, we use the services of the following provider: Trusted Shops AG, Subbelrather Str. 15c, 50823 Cologne, Germany.

Solely on the basis of your express consent pursuant to Art. 6(1)(a) GDPR, we transmit your email address and, where applicable, further customer data to the provider so that the provider can contact you by email with a review reminder. You may revoke your consent at any time with effect for the future. A data processing agreement has been concluded with the provider.

Zammad

To process customer inquiries, we use the email ticketing system of the following provider: Zammad GmbH, Marienstraße 11, 10117 Berlin, Germany.

If you submit contact inquiries by email via our website, these are stored and organized in the ticket system to enable chronological processing and improve the service experience. You can view the current processing status at any time via the individually assigned ticket number.

Legal basis is Art. 6(1)(f) GDPR (legitimate interest in efficient organization of our customer service). A data processing agreement has been concluded with the provider.

WhatsApp Business

We offer visitors to our website the opportunity to contact us via the messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use the “Business version” of WhatsApp for this purpose.

If you contact us in connection with a specific business matter (e.g. an order placed), we store and use your mobile phone number used on WhatsApp and — if provided — your first and last name pursuant to Art. 6(1)(b) GDPR. For general inquiries, the storage and use takes place pursuant to Art. 6(1)(f) GDPR. No disclosure to third parties takes place.

Note: Within the scope of the above-mentioned processing operations, data may be transferred to servers of Meta Platforms Inc. in the USA. For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework. For further information on data processing by WhatsApp, see www.whatsapp.com/legal.

General

When you contact us (e.g. via contact form or email), personal data is processed exclusively for the purpose of processing and responding to your request and only to the extent necessary for this purpose.

Legal basis is Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis is Art. 6(1)(b) GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter has been conclusively clarified and provided that no statutory retention obligations conflict with this.

As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the commentator name you selected is stored and published on this website. Furthermore, your IP address is logged and stored. This storage of the IP address is carried out for security reasons in the event that the person concerned violates the rights of third parties or posts unlawful content by means of a submitted comment. We require your email address to contact you if a third party should object to your published content as unlawful.

The legal bases for storing your data are Art. 6(1)(b) and (f) GDPR. We reserve the right to delete comments if they are objected to as unlawful by third parties.

Subscription to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. The provision of further data is voluntary and is used to address you personally. For the newsletter dispatch, we use the so-called double opt-in procedure — you only receive newsletters once you have expressly confirmed your registration by activating a verification link.

By activating the confirmation link, you grant us your consent pursuant to Art. 6(1)(a) GDPR. We store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration to be able to trace possible misuse of your email address at a later time.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message. Once you have unsubscribed, your email address will be immediately deleted from our newsletter distribution list.

Klaviyo

For newsletter dispatch and e-commerce tracking, we use the service of Klaviyo, Inc., 225 Franklin St, Boston, MA 02110, USA.

When you subscribe to the newsletter, your personal data (email address and, where applicable, further voluntarily provided data) is stored on Klaviyo's servers. Klaviyo uses this information to send and evaluate the newsletter on our behalf. Klaviyo may further use the data to improve its own services.

Processing takes place on the basis of your consent pursuant to Art. 6(1)(a) GDPR. You can revoke your consent at any time with effect for the future. For data transfers to the USA, Klaviyo has joined the EU-US Data Privacy Framework. A data processing agreement has been concluded with Klaviyo.

To the extent necessary for the performance of the contract for delivery and payment purposes, the personal data we collect will be passed on to the following service providers.

Shipping providers

To deliver your order, we transmit your name and address data to one of the following logistics partners:

Transmission is carried out pursuant to Art. 6(1)(b) GDPR and serves exclusively to deliver the ordered goods.

Amazon FBA

For the storage and dispatch of certain orders, we use the fulfilment service of Amazon EU S.à r.l., 38 avenue John F. Kennedy, L-1855 Luxembourg. Amazon receives your name and address data to the extent necessary to enable shipment of the ordered goods. Legal basis is Art. 6(1)(b) GDPR.

Payment processing

Depending on the payment method selected, your payment data is transmitted to one of the following payment service providers:

Transmission of your payment data is based on Art. 6(1)(b) GDPR. Data processing agreements or the agreements required under the GDPR have been concluded with the named providers.

Credit check

For orders with payment by invoice or direct debit, we reserve the right to obtain credit information based on mathematical-statistical procedures. To this end, we transmit the data required for identification to a credit agency. Legal basis is Art. 6(1)(f) GDPR (legitimate interest in protection against payment defaults).

Google Analytics 4

This website uses Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), which enables an analysis of your use of our website.

By default, cookies are set by Google Analytics 4 when you visit the website. These collect, among other things, your IP address, which is however shortened by Google by removing the last digits in order to exclude direct personal reference. The information is transmitted to Google servers and processed further there. Transfers to Google LLC based in the USA are possible.

All processing described above, in particular the setting of cookies on the device used, only takes place if you have given us your express consent pursuant to Art. 6(1)(a) GDPR. Without consent, Google Analytics 4 will not be used during your visit. You can revoke your consent at any time with effect for the future.

Demographic characteristics & Google Signals

Google Analytics 4 may use the function “demographic characteristics” and create statistics about age, gender and interests. As an extension, Google Signals may be used to generate cross-device reports. Processing only takes place subject to your consent. For data transfers to the USA, Google has joined the EU-US Data Privacy Framework.

Microsoft Clarity

This website uses the web analytics service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Using cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), pseudonymized visitor data is collected to evaluate user behavior in the form of so-called heatmaps.

All processing only takes place if you have given us your express consent pursuant to Art. 6(1)(a) GDPR. For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework.

Google Ads & Conversion Tracking

This website uses the online advertising program Google Ads (formerly Google AdWords) and the conversion tracking provided as part of Google Ads by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

With Google Ads, we serve advertisements in Google search results and on the Google Display Network. This allows us to display our ads against pre-defined search terms and to show personalized advertising to users who have previously visited our website (so-called Google Remarketing). If a user clicks on one of our advertisements, a cookie is set on their device that enables a connection between the ad click and subsequent actions on our website (conversion tracking). Using this data, we can measure the effectiveness of our advertising campaigns and optimize them for the future.

All processing described above, in particular the setting of cookies and the transmission of data to Google, only takes place if you have given us your express consent pursuant to Art. 6(1)(a) GDPR. You can revoke your consent at any time with effect for the future via the cookie consent tool.

Transfers to Google LLC in the USA are possible. For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework. A data processing agreement has been concluded with Google.

Facebook Pixel for creating Custom Audiences

Within our online offering, we use the “Facebook Pixel” service of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”).

If a user clicks on an advertisement placed by us on Facebook, the URL of our linked page is extended by a parameter via Facebook Pixel. Via a cookie, this URL parameter is stored in the user's browser so that Facebook can determine the visitors to our online offering as a target group for the display of advertisements (so-called “Facebook Ads”) and perform conversion tracking.

All processing described above, in particular the setting of cookies, only takes place on the basis of your express consent pursuant to Art. 6(1)(a) GDPR. You can revoke your consent at any time with effect for the future. For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework.

Google Web Fonts

This page uses so-called web fonts of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, for the uniform display of fonts.

When you access a page, your browser loads the required web fonts into the cache and establishes a direct connection to the provider's servers. In this process, browser information including your IP address is transmitted. Processing only takes place if you have given us your express consent pursuant to Art. 6(1)(a) GDPR. For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework.

Visitor recovery (Exceed Solutions)

To record session data and product recommendations, we use services of Exceed Solutions GmbH, c/o Bennet Polenz, Bunsenstr. 5, 22765 Hamburg, Germany. Session history, viewed products and click patterns are recorded — pseudonymized and exclusively to provide individual product recommendations and to recover abandoned ordering processes.

Processing takes place on the basis of your consent pursuant to Art. 6(1)(a) GDPR and can be revoked at any time with effect for the future. A data processing agreement has been concluded with the provider.

Cookie Consent Tool

This website uses a so-called “cookie consent tool” to obtain effective user consent for cookies requiring consent and cookie-based applications. The tool is displayed to users when they access the page in the form of an interactive user interface on which consent for certain cookies and/or cookie-based applications can be granted by ticking. This ensures that cookies/services requiring consent are only set on the user's device if the corresponding consent has been granted.

The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed in this context. If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning or logging cookie settings, this is carried out pursuant to Art. 6(1)(f) GDPR or Art. 6(1)(c) GDPR.

12.1 Applicable data protection law grants you the following rights vis-à-vis the controller with regard to the processing of your personal data:

• Right of access pursuant to Art. 15 GDPR
• Right to rectification pursuant to Art. 16 GDPR
• Right to erasure pursuant to Art. 17 GDPR
• Right to restriction of processing pursuant to Art. 18 GDPR
• Right to be informed pursuant to Art. 19 GDPR
• Right to data portability pursuant to Art. 20 GDPR
• Right to revoke granted consent pursuant to Art. 7(3) GDPR
• Right to lodge a complaint pursuant to Art. 77 GDPR

Right to Object

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing and — where applicable — additionally by the respective statutory retention period (e.g. retention periods under commercial and tax law).

When personal data is processed on the basis of express consent pursuant to Art. 6(1)(a) GDPR, the data concerned is stored until you revoke your consent.

If there are statutory retention periods for data processed within the scope of legal or quasi-legal obligations on the basis of Art. 6(1)(b) GDPR, such data will be routinely deleted after expiry of the retention periods, provided that it is no longer required for contract fulfilment or contract initiation.

When personal data is processed on the basis of Art. 6(1)(f) GDPR, this data will be stored until you exercise your right to object under Art. 21(1) GDPR.

We use technologies based on artificial intelligence (AI) to improve the performance, efficiency and quality of our services.

AI-supported systems may in particular be used for:

• processing and prioritizing customer inquiries,
• analyzing usage behavior on our website,
• optimizing our products, services and communication.

In this context, personal data may be processed to the extent necessary — such as contact data, communication content, usage data or technical information.

Processing is carried out pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in efficient customer support, improving our services and providing a user-friendly experience.

We ensure that the use of AI systems does not result in solely automated decision-making within the meaning of Art. 22 GDPR that produces legal effects or similarly significantly affects you.

If external service providers are used in connection with AI-supported processing, this is done in compliance with applicable data protection regulations and — where required — on the basis of data processing agreements.