Yes, after we have received your return, we will notify you by email.
- Free Shipping within the USA
- Variety of Payment Options
- 30-Day Return Guarantee
FAQ – Frequently Asked Questions
Shipping & Delivery
Are there any shipping costs?
Within the USA we cover the shipping of your order.
What is the delivery time?
Usually, you will receive items that are immediately available within 1-3 business days when shipped within the USA.
Which countries do you deliver to?
We ship our orders worldwide. Please note that shipping costs and delivery times may vary depending on the country.
What options are available if my desired item is out of stock?
There is a possibility that an item that is out of stock may become available in our shop again in the future. However, we cannot guarantee if or when an item will be restocked. Please feel free to send us an email at [email protected] and let us know your desired item.
Payment Methods
What payment methods are available?
In our shop, you have the following payment methods available:
– Credit Card (Visa; American Express; Mastercard)
– PayPal (With PayPal, the following payment methods are also possible without a PayPal account: Direct Debit, Credit Card)
Why was the payment by credit card declined?
Payment by credit card can fail for various reasons. For example, there may be technical issues, input errors, expired cards, etc. Alternatively, we offer additional payment methods.
Where can I find the security code on the credit card?
The security code is a three-digit number located on the back of your credit card.
Returns
How should a return be shipped?
You can return your order to us within 30 days without any charge. Please contact us for further instructions. You can find all the information about the right of withdrawal on the following page: Right of Withdrawal
Email: [email protected]
To which address should the return be sent?
You can return your order to us within 30 days. Please contact us for further instructions.
Email: [email protected]